SGR - Extraordinary Customer Service Online Training

Extraordinary Customer Service

As the pressure increases to keep citizens happy and local business growing and thriving, it is more important than ever that local government employees know how to deliver customer service at the highest level. Extraordinary Customer Service is designed to give participants a broad overview of customer service and addresses interacting with both internal and external customers. This course takes approximately one hour to complete. Flyer for Extraordinary Customer Service

Course Overview:

Instructs participants on topics including making great first impressions, professional phone etiquette, being respectful and responsive to customers needs, and dealing with difficult customers.

This course is suitable for employees at all levels of your organization.

Pay with Credit Card ($19.95 per person):

Use this Registration Form to register participant(s) for one or more courses. Populate all required fields and submit. An invoice will be emailed to you. Upon receipt of payment, participants will be uploaded into the On-Demand Course system. Each participant will be emailed the access information for the course(s) for which they have been registered.

For more information, please email .

FAQ's

Benefits of Online Learning:

The self-paced course content may be hard copy printed or stored and viewed electronically by user
The course contains multiple topic related attachments
In case of unanticipated interruption, participants may exit the course, then resume where they left off at a later time
The course contains multiple interactive slides designed to increase retention of material
The course contains a ten question quiz to test for comprehension of materials
Participants can print a certificate of completion (or multiple copies for HR, participant's supervisor, etc.) after successfully completing the course