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Telephone Skills Training
for Local Government Employees

In today’s fast paced culture, it is critical that employees who answer the telephone are equipped to represent their organizations professionally and courteously. They should also be able to successfully transfer calls, answer customer inquiries, and reduce rework that results from insufficient information gathering.  Telephone Skills Training for Local Government Employees prepares employees at all levels of employment to do just that.  Additionally, this half-hour SGR online course prepares participants to streamline processes and maximize respect and accountability while creating a customer centric culture and reputation for excellence. This course includes a fully reproducible Participant's Guide.
Course Objectives:
  • Properly answer a business phone
  • Properly transfer calls
  • Properly take a message
  • Properly address the needs of the caller
  • Properly manage difficult callers

This course is suitable for employees at all levels of your organization.

Pay with Credit Card ($19.95 per person):

Register Multiple Participant(s)
Access information will be emailed to you within 1-2 business days.

Use this Registration Form to register participant(s) for one or more courses.  Populate all required fields and submit.  An invoice will be emailed to you. Upon receipt of payment, participants will be uploaded into the On-Demand Course system. Each participant will be emailed the access information for the course(s) for which they have been registered. 

For more information, please email .


Benefits of Online Learning:
  • The self-paced course content may be hard copy printed or stored and viewed electronically by user
  • The course contains multiple topic related attachments
  • In case of unanticipated interruption, participants may exit the course, then resume where they left off at a later time
  • The course contains multiple interactive slides designed to increase retention of material
  • The course contains a ten question quiz to test for comprehension of materials
  • Participants can print a certificate of completion (or multiple copies for HR, participant's supervisor, etc.) after successfully completing the course
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SSL Certificate