Learning the Language of Multiple Generations

SGRI Copyright 2007

Today, more than any time in our history, different generations with such diverse outlooks are being asked to work together. Learning generational language is tremendously valuable because it often explains the baffling and confusing differences between generations that often drive our assumptions of each other. Understanding generational information is critical to blending the generations at work and making them work for and not against an organization. In this workshop, students will learn the secrets of successful organizations that accommodate employee differences, create workplace choices, operate from a sophisticated management style, and nourish retention to provide a positive and productive work environment for all generations. Particular emphasis will be placed on dealing with the elderly in the external customer context.