Effective Interpersonal Communication

SGRI Copyright 2007

Effective interpersonal communication is critical to the success of any organization.  This curriculum identifies barriers to good communication, defines formal and informal channels of communication, and teaches the importance of good listening. This course achieves the following objectives:

• Learn a basic communication model and the elements of communication
• Understand the purpose of communication
• Understand the role self-concept plays in the communication process
• Learn the process of perception and the impact perception has on the communication process
• Understand the role that the receiver plays in the communication process
• Understand the variables for success involved with verbal communication
• Understand the purpose and effect of non-verbal communication on the communication event
• Review the characteristics of active listening
• Recognize other communication inhibitors
• Plan for effective communication