SGR_cart_icon.png Shopping Cart        



Effective Communication Processes Customer Service Version 

SGRI Copyright 2007

This course introduces and overviews the process of communication, and teaches students how to effectively use the listening/speaking differential by narrowing the gap between intention and perception. Participants will also learn appropriate and inappropriate uses of communication media, stages of communication and the importance of consciously implementing each stage, and purposeful listening regardless of the amount of interference.