Customer Service - Starting Strong! 

SGRI Copyright 2007

This class will utilize the "Uniquely You" DISC training that will equip customer service representatives to identify personality differences and how to effectively deal with them. Often someone will present their dominant temperament style within the first minute of the conversation and the customer service rep can frame their responses accordingly.....ie, the High D could care less about the process of resolving the issue, just the bottom-line solution while a High C will want to understand more about the process so as to be able to avoid it in the future. The High S person will want to know that the relationship is valued and that they are doing everything possible to resolve the issue. This class is a foundational class that will set the stage for the remaining classes in the series.